Eyefinity : Electronic Health Record Software Product Development

Client: Eyefinity, a VSP Global Company
Strategy and Research: Chris Rankin
Product Manager: Sara Oullet
Development Team: Violet Baker, Jeff Wainscott, Robin Hook, Roopa Delanni
Product Development Internship retention project


Eyefinity has retention issues….

Average Electronic Health Record Product Lifespan = 20+ yrs

60% of new SaaS product customers cancel after six months.

… the bottom line is the problem needs to be found and fixed in order to meet revenue expectations.


Research Methodology – I mined internal sales data from proprietary competitive integrations and VSP clearing house data to identify patterns and possibilities. Then I performed several primary (internal and external) interviews to validate the quantitative insights.









What we did

A mobile event that put development in the trenches with the doctors serving below poverty patients.

The Results

146 patients received care
134 glasses dispensed

72 Code changes executed
(721% improvement over typical 2 weeks cadence)

118 product change needs documented
(1142% improvement over typical 2 month cadence)





7 months later

Subscriptions cancellations down 40%.
Doctor developer relations have continued.
One doctor eventually bought the product.
12 Social media good will posts earned.





1 year ago

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